Helping the best companies

create excellent customer experience

Perfect customer experience
is a guarantee of loyalty

More new customers

More new customers

Companies that provide perfect customer experience get more recommendations from their customers. They save money on engagment and increase the size of their customer base.
More repeat purchases

More repeat purchases

Customers who are happy with your products and services consider offers from your competitors less frequently and keep buying from you again and again.
Higher average <br>purchase amount

Higher average
purchase amount

The average purchase amount of customers who get perfect customer experience is higher, as they buy more in each transaction and are willing to pay

WHAT DOES YOUR CUSTOMER WANT?

Let us help you understand this.

Our strength is our practical experience. Between the two of us, we have 50 years of experience in major international companies. It’s clear to us that understanding your customer is an art and a science. We will teach you to understand what your customer wants and turn this knowledge into profit.

With our help, you’ll develop a vision of a customer-centered organization and realize it, moving from declarations to concrete actions.

In this brief interview, Oleg Koss, co-founder of CX Design, explains how to understand what customers want. 

Team

We believe in making the world a better place by collaborating with our customers to create the services and products that people choose, love and recommend.

Andrey Milinevskiy

Founding partner

You always want to stand out. And you never want to copy others. Service design is relatively new for Ukraine. The European marketers and designers who taught me turned me on to the idea. It’s beautiful, it’s true, and it really gives my clients the ability to stay two steps ahead. Of course, that’s a great place to be!

Oleg Koss

Founding partner

I’ve worked in IT, sales, and marketing, and also managed product portfolios. But people, their motives and aspirations, have always interested me more than technology.

Our services

Service Design

Service Design

Creating services and products that are useful, convenient, and desirable for consumers, as well as efficient and profitable from a business perspective.
Net Promoter System (R)

Net Promoter System (R)

Building a system to regularly measure and improve the customer experience at key points of contact between the company and consumer.

OUR CLIENTS ARE MARKET LEADERS

We work with the largest Ukrainian and international companies. They know that investing in the best customer experience today is a guarantee of a return on their investment in the future.

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