Service Design Certification Program
Program Content
Workshops by Coach Designer and the Program Group
Weekly workshops teaching and practicing top tools of service design, design projects sales and management
Actual Design by Participant Designer and his or her design project Team
Pursuing his or her own projects with his or her design team
Individual Coaching by Coach Designer and Participant Designer
Weekly individual coaching sessions
Who should enroll
willing to become full blown service design practitioners
looking to advance and complement crucial skills
at the initial stages or the ones to be started
Previous experience in service design is not necessary
Certification
Participants will be granted two levels of achievement acknowledgement in pursuing the Program
Attended the Service Design Certification Program and successfully completed in-session assignments
upon completion of the Program, given that 80% of the workshops were attended and 100% of assignments for all Program workshops were accepted as completed
Certified Service Design Practitioner as successfully demonstrated all top-notch designer behaviors in the real-life project
upon completion of the Program, given that 80% of the workshops were attended and 100% of assignments for all Program workshops were accepted as completed with 7 or better score out of 10
and upon completion of the Participant’s Design Project, given that:
Why pursue your Program?
Delivering the Program to achieve measurable business results in your company, rather than educating
Unique efficient program Curriculum and methodology
Forming behaviors of the attendees, rather than information sharing
Combining cross-disciplinary subjects for the application benefit
- service design
- customer-centric sales
- value proposition management
- service design to agile transition
- business coaching
- and more
Coaches combine unique expertise of
- CEO and C-level business acumen across Transformation, Digital, Sales and Marketing domains for international companies
- cross-industry learnings in over 10 of six to twelve months’ service design projects across telecom, IT, banking and finance, electronics retail, auto-moto retail, infrastructure, logistics
- over 10 years of training and educational experience
- best practices of the Service Design Network — biggest organization uniting Service Design practitioners and coaches
How you will benefit
Pursuing your individual career or business plans due to
Your team
- achieving better results by applying world-class service design thinking, consulting and sales practices
- being motivated due to growing, developing and partaking in the fruit-bearing world-class practices
Your business
- outperforming competition and growing better
- measurably changing culture towards innovation, cross-functional creativity and customer centricity
The typical educational day
10:00 - 14:00: half-day workshop on tools of service design
15:00 - 19:00: individual certification coaching sessions
Session duration will depend on amount of participants
- from 20 minute sprint for the group of 10
- to 50 minutes session for the group of 4
Participants with projects going beyond the Program educational duration and pursuing full Certification will be able to book coaching sessions to fit the pace of their projects
Additional individual coaching sessions within or after the Program, coach participation in the actual participants projects, etc. can be booked separately and planned for in advance.
Some workshops will be “out of the building”:
Group Requirements
Size:
- minimum 4 participants
- maximum 10 participants
Duration and time
Overall Program Duration
Program content and, therefore, duration may vary depending on the attendees’ level of competence, practice and time available.
Good practice is 12 — 16 Program days, over a time period of 2 — 4 months
Weekly time expenditure
Depending on the option you choose
- minimum 2 days:
- education: 1 day
- project: 1 day and more
- maximum 4 days:
- education: 2 days
- project: 2 days and more
Interested or have questions?
Please, message
Program Coach
at CX design:

Andrey Milinevskiy
FB Messenger: Andrey Milinevskiy
Whats App, Viber: +380 67 2477150
Andrey.Milinevskiy@CXdesign.design
Table of Contents
Contacts
Please, message Program Coach:

Andrey Milinevskiy
FB Messenger: Andrey Milinevskiy
Whats App, Viber: +380 67 2477150
Andrey.Milinevskiy@CXdesign.design